Specialist Joinery (South) Ltd including
Westgate Joinery, Hailsham Joinery and The Green-Wood Company (the company)

Trading Terms & Conditions: Customers without Credit Accounts (the customer)

Deposit payments -
Advance payments as set out in the original quotation are to be paid by the customer along with providing a written order / acceptance of quotation before any work (including the production of any detailed working drawings) will be commenced by the company.
Such written order / acceptance of quotation should clearly state the name of the company or individual placing the order (the customer). In the event of the order being placed by a company or business such order is to be signed by an authorised signatory of the company or business.

Acceptance of trading terms by the customer -
The payment of an initial deposit and/or written order / acceptance of quotation by the customer is deemed to confirm acceptance of the ‘trading terms’ set out herein.
Any special terms set out within the customer’s written order / acceptance of quotation will be understood to be binding on the company only when they are not at variance with the company’s ‘trading terms’ set out herein.

Acceptance of orders / Credit references -
On receipt of an order and / or deposit payment the company may at the sole discretion of the directors request references on the creditworthiness of the customer from credit reference agencies or other sources. On receipt of such references, again at the sole discretion of the directors the company may decline to accept an order (in which case any deposit payment will be returned in full) or may request full payment in advance of commencing any work or may seek such guarantees of payment as the company shall accept in order to secure full payment.

Provision of working drawings, specifications and order acknowledgements by the company
The company will as soon as reasonably practical after receipt of all site dimensions and customer requirements provide to the customer working drawings and an order acknowledgement confirming all prices and specification information  including any variation to prices from those provided within the original quotation. The customer undertakes to raise any queries in writing to the company in respect of these drawings, specification information and price confirmations within 7 days of receipt; after this point in time all details are deemed to have been accepted by the customer.
The company reserves the right to make such reasonable additional charges to the customer as it sees fit in the event of the customer making any changes to the works after acceptance of drawings, specification information and order acknowledgements as set out above. The company undertakes to advise the customer as soon as reasonably practical of the amount of any such additional charges.

Interim payments -
As work proceeds interim invoices may be submitted by the company at rates and intervals as set out in the original quotation. Such invoices are to be paid in full by the customer with 7 days of the invoice date.
In the event of such invoice not being paid by the customer within 7 days the company may at the sole discretion of its directors advise the customer that all work will cease until payment is received. Should this situation arise the company may, again at the sole discretion of it’s directors require full payment of the remaining value of the order from the customer before re-commencing work.

Final payment -
A final invoice will be submitted by the company as set out in the original quotation (normally on completion of the work covered by the customer’s order.) Such invoices are to be paid in full by the customer with 7 days of the invoice date.

Cancellation of order by the customer -
In the event of an order being cancelled by the customer at any time between payment of an initial deposit and payment for the full value of the whole order:-
Any work carried out by the company (including any technical or drawing office work) will be valued by the company and invoiced to the customer for payment (after deducting any payments already made by the customer). Payment against such invoices shall be made within 14 days of being submitted.
If at the time of cancellation of an order by the customer  the value of any work carried out by the company (including any technical or drawing office work) is less than the total of any payments already made by the customer there will not be any obligation on the part of the company to return any payments received either in part or in full. The decision as to the amount of return (if any) of any such receipts will be at the sole discretion of the directors of the company.

Delivery / Collection -
Where the company has undertaken to deliver the customer’s goods risk and responsibility for the goods shall pass to the customer on delivery; responsibility for the safe unloading of goods shall rest with the customer.
Where the customer has undertaken to collectgoods from the company’s premises risk and responsibility for the goods shall pass to the customer on collection; responsibility for the safe loading of goods on the company’s premises shall rest with the customer.
The company will not be liable for:-

Return of Goods -
All goods are produced by the company for the customer to specific requirements; the company cannot accept the return of any goods correctly supplied to the drawings and specification provided by the company prior to commencing manufacture.

Sale of Goods -
All goods are believed by the company to be of a quality suitable for the purpose and specification for which they are intended. The customer has a duty of care to advise the company in writing of any matter or specification requirement that may need to be taken into account by the company in fulfillment of the customer’s order.
Any technical information (both verbal and written) provided by the company (including detailed working drawings) is given by the company in good faith. It will be for the customer to satisfy himself as to suitability for his own particular purpose which may depend on site conditions unknown to the company.
The liability of the company will not exceed the value of the goods supplied. Loss of profits and consequential financial and other losses are excluded.
Any defects must be reported to the company in writing by the customer immediately they are discovered.

Property -
The title / ownership of any goods supplied by the company will not be transferred to the customer until all amounts owed to the company no matter on what ground, have been paid and until paid for in full the company may repossess the goods. The company remains entitled to enter premises to take possession of it’s property until paid for in full.
The company may disclaim it’s right of ownership by written notification and if goods have not been repossessed by the company within 24 months from the date of supply /  invoice, ownership shall pass to the customer.
The customer has the power to sell the company’s goods and materials before full payment has been made to the company provided that all sums paid to the customer in respect of the same are to be held in trust for the company until all amounts due to the company have been paid.

General -
The statutory rights of consumers are unaffected by these trading terms and conditions.

Packaging costs -
The company may, at it’s discretion make and additional charge to quoted prices to cover packaging costs; a credit note (to be used against future orders) will be raised to credit in full any packaging charge if the packaging is returned to the company’s factory by the customer at the customers cost within 60 days of delivery. A receipt from the company for any returned packaging must be obtained by the customer as a basis of generating a credit.

January 2006 (Revised 17 May 2010)